The Janover Connect Customer Commitment

More Than Just Tools

Our team goes above and beyond so that you quickly and continuously discover the value our software brings to your organization.

Product Innovation

Our accelerated pace of innovation means that we provide your LPs and Admins with an investment management tool that is continuously improving and evolving.

Value

Our industry-leading software is the best value for small and medium-sized syndicators.

Onboarding Experience

• Kick-off call
• Investor Management Training call
• LP Strategy call
• LP Onboarding Webinar

Customer Success Management

• Customer Success Manager Handoff
• Quarterly check-ins
• Ongoing admin training
• Ongoing LP training

Support

• Live in-app chat for GPs and LPs
• Continuously updated knowledge base articles
• Troubleshooting
• Email support
• In-app product tours

Marketing

• Syndicator Swipe Email
• Social Media Templates
• Write on our blog
• Subsidized Podcast Tour

Product Updates

• Monthly Product updates keep the software continuously improving to always meet your needs
• Customer interview-driven development ensures we prioritize building features that are most important to you
• Data-driven development allows us to create functionality you didn't even realize you wanted
• Product update emails and live/recorded webinars showcase new functionality and describe how to leverage them to grow your business

Value for Syndicators

• Time to value – We ensure you get value from our platform as soon as possible
• Competitively priced – Why pay 5X to 10X more for solutions designed for funds with billions under management?
• Integrated payments – Save hundreds to thousands of dollars in wire fees
• Pause your account – Pay only a low maintenance subscription fee when you need time away